Six Sigma & Productivity Improvement

The Lean Six Sigma and Productivity Improvement Program is designed to enable incoming students graduate as quality improvement practitioners. The program is intense as it drives students to develop the practical and critical skills they need to successfully complete process improvement projects. Every week student will have a new set of skills and tools that they can use in the office. The major topics covered in the course are as follows:


Introduction to Lean Six Sigma

As indicated earlier, the Lean Six Sigma and Productivity Improvement Program does not assume prior knowledge or familiarity with Lean Six Sigma. In this introductory segment, participants will get a general overview of the history, origins and conceptual foundations of Lean Six Sigma, with a particular emphasis on DMAIC (Define, Measure, Analyze, Improve Control) methodology, the framework for the entire course, and Lean thinking principles. Students will also get an up-close look at the various process improvement phases from Define to Control.

Define the Improvement Opportunities

Every successful business enterprise continuously finds ways to maximize profits by operating more efficiently. In this segment, students will learn to identify opportunities for improvement and make the business case for getting by in from their stakeholders. Furthermore, the students will now learn how to convert the comments and complaints from frustrated customers into tangible requirements that can be measured and addressed. They will become adept at mapping their current business or manufacturing process, the first step in determining how the work really gets done. This is almost always and eye-opening experience as one discovers numerous improvement opportunities that were once hidden.

Measure your Performance

The famous management thinker Peter Drucker is often quoted as saying that "you can't improve what you can't measure." Essentially, you cannot improve a process unless you measure and track it. As you may have guessed, this is the phase where you learn how to measure the performance of your process. In this segment, students learn to determine what indicators should be measured to improve the process and address customer concerns. Furthermore, the students learn how to collect data in order to measure the selected indicators. Initially, the data collected will focus on lead time reduction and quality improvement. In variably, the students learn to determine the baseline performance in this segment that becomes the standard used to measure improvement.

Analyze your Opportunities

The rubber meets the road in this segment as students learn analytical and statistical techniques used to analyze the data collected in order to identify root cause of problems or issues in a process. These techniques include but are not limited to Regression Analysis, 5 whys, Pareto Chart, Cause and Effect (fishbone) Diagram and Hypothesis Testing. Ultimately, students learn how to validate and verify the root cause after analysis has been completed.

Improve your Performance

In this segment, students learn how to implement solutions to the validated root causes that data analysis has con-firmed by applying tools that include Affinity Diagrams, Failure Mode Effects Analysis (FMEA) and Cost Benefit Analysis; and techniques such as Benchmarking, Brainstorming and solution piloting. The students learn how to evaluate, select and prioritize solutions that will improve performance using techniques such as Benchmarking, Brainstorming and solution piloting. Furthermore, the students learn how to develop the to-be process Map and the plan to implement it.

Control your Performance

Participants learn the importance of “mistake proofing” a process to prevent defects for occurring in the future. Furthermore, in this segment, students learn how to develop process control plans to ensure that improvements to the process are maintained. To this end, students learn how to implement risk management and process control systems for the process. Also, they learn the importance of documenting the new standards and procedures. In addition, the students learn how to create dashboards monitor the process an ensure continued success. Now let us embark on this process improvement journey.